PHONE: +45 5192 0642 (MONDAY-FRIDAY 9AM-5PM)
SHOWROOM: HYLDEGÅRDSVEJ 16, 2920 CHARLOTTENLUND
ADRESS FOR RETURN OF PURCHASE;
KARMO, Hyldegaardsvej 16
DENMARK 39 DKK, SWEDEN 150 DKK, EUROPE 150 DKK, COUNTRIES OUTSIDE EUROPE 300 DKK
WE ACCEPT PAYMENTS BY MOBILPAY, VISA/DANKORT, VISA/ELECTRON, MASTERCARD/MAESTRO, AND JCB.
CUSTOMS AND VAT:
VAT NO. 34272379
IF YOU ORDER FROM AN EU-COUNTRY YOU MUST PAY DANISH VAT. IF YOU ORDER FROM A COUNTRY OUTSIDE EU, YOU MIGHT BE SUBJECTED TO LOCAL TAXES AND DUTIES, WHICH WE CAN NOT BE HELD RESPONSIBLE FOR.
SHIPPING & DELIVERY CONFIRMATION:
YOUR ORDER WILL BE DISPATCHED WITHIN 1-3 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. IF YOUR ORDER IS PLACED FRIDAY AFTER 4 PM, IT WILL BE SHIPPED THE FOLLOWING MONDAY.
FOR BUYERS WITHIN DENMARK & SWEDEN; THE SHIPPING INFORMATION WILL INCLUDE CARRIER INFORMATION WITH A TRACK & TRACE IDENTIFICATION CODE FOR YOU TO TRACK AT – WWW.POSTDANMARK.DK – YOUR ORDER DURING TRANSIT.
IS THE PACKAGE OR CONTENT DAMAGED DURING TRANSIT YOU MUST REPORT THIS TO POST DANMARK IMMEDIATELY – LATEST 2 DAYS AFTER RECEIVING THE GOODS – AND THEN RETURN IT TO US.
IMPORTANT RETURN INFORMATION:
IF YOU WANT TO RETURN THE MERCHANDISE, IT HAS TO BE WITHIN 14 DAYS FROM THE DATE OF THE PURCHASE. ITEMS SHOULD BE RETURNED IN PERFECT CONDITION ACCOMPANIED BY THE ORIGINAL INVOICE.
RETURNS WILL NOT BE ACCEPTED IF LABELS HAVE BEEN REMOVED, AS WE CONSIDER THEM A PART OF THE PRODUCT.
AS SOON AS WE HAVE RECEIVED THE RETURNED ITEM, AND IT HAS UNDERGONE A QUALITY CONTROL CHECK, THE AMOUNT YOU HAVE PAID WILL BE TRANSFERRED TO THE METHOD OF PAYMENT WITH WHICH YOU BOUGHT THE ITEM. IF PAID BY CREDIT CARD, WE ONLY CREDIT THE CARD THAT WAS USED TO PURCHASE THE ITEMS, IN THAT WAY WE CAN LIMIT THE USE OF STOLEN CREDIT CARDS.
PLEASE KEEP YOUR POSTAGE RECEIPT AS PROOF OF THE PACKAGE SENT. ITEMS LOST IN TRANSIT WILL NOT BE COMPENSATED. KARMO DOES NOT COVER RETURN EXPENSES.
What personal information do we collect from you and how?
KARMO collects personal information in several ways when you place an order.By registering you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email, home address, shipping and credit/debit card billing address(es), phone numbers in order for us to fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number, if not already given. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
How this information may be used, including anyone it might be shared with
KARMO may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish lists and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address provided by you.
You will also be able to have saved credit/debit card details deleted or adding or editing a shipping/billing address by contacting our Customer Service Department (see details under Contact).
We will not sell, distribute or lease your personal information to third parties unless we have permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting. But only if you tell us you wish this to happen.
Safeguarding your personally identifiable information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.We are using Dandomain A/S for hosting services and payment system. All your data are securely saved by DanDomains.
Where and how to ask questions or file complaints
There are four types of cookies:
Website Functionality Cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
Website Analytics Cookies
We use these cookies to measure and analyse how our customer use the website. This allows us to continuously improve our website and your shopping experience.
Customer Preference Cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This simplifies your browsing experience and makes it easier and more personal to you.
Targeting Cookies or Advertising Cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. Some of the cookies we use are automatically deleted from your hard drive after the end of the browser session (session cookies). For example, we need session cookies to be able to offer you the “Basket” function throughout several pages. You can choose yourself whether you want to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may be aware that this may prevent you from taking full advantage of the website.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.